Refunds policy

Please note that this is part of our standard terms and conditions. Before placing any order, please read and understand our full terms and conditions here.

3. Cancellation of your order by You (custom-made shutters).

3.1 All goods manufactured by us are custom-made to fit your windows and are therefore, considered to be non-resaleable to anyone else. This means that we cannot cancel an order once that order has been accepted by us as outlined in clause 1.1.

3.2 Notwithstanding the foregoing, we will accept cancellation provided it is received before your order confirmation is sent to you.

4. Cancellation of order by You (non custom-built goods)

4.1 We will accept cancellation provided it is received before your order confirmation is sent to you.

5. Order cancellation by Us

5.1 If a situation arises that has not been foreseen, it may be necessary for Us to cancel your order. This could be due to issues concerning production in our plant or could be any other unforeseen circumstances beyond our control. If by any chance this should occur, we will send you an email confirming this and at the same time repay any monies paid to Us by You as a deposit.

5.2 We cannot be held liable for any payment of compensation in an instance where we have been obliged to cancel your order.

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